Privacy Policy
Privacy Policy
Effective Date: September 7, 2026
FixGyver Solutions LLC
Doing business as Thunder.AI
Missouri, United States
Privacy Contact: [email protected]
FixGyver Solutions LLC, doing business as Thunder.AI ("Thunder.AI," "we," "us," or "our"), respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, communicate with us, purchase or use our services, interact with our AI-powered systems, or otherwise interact with Thunder.AI.
Thunder.AI provides business technology and automation services, including website development, lead and call automation, review-request automation, AI-powered phone agents, website chatbots, appointment and communication automation, and related services.
Because Thunder.AI may process information both for its own business purposes and on behalf of business clients, this Privacy Policy distinguishes between those activities where appropriate.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Thunder.AI, we may collect or process the following categories of information.
Information You Provide Directly
We may collect information that you voluntarily provide to us, including:
Name
Email address
Telephone or mobile phone number
Business name
Job title or position
Mailing or billing address
Account and login information
Information submitted through contact forms
Information contained in messages or communications with us
Information provided during sales or service inquiries
Documents or files that you voluntarily upload
Payment and billing information
Information contained in communications with our personnel or automated systems
Information Collected Automatically
When you visit or interact with our website or online services, we may automatically collect certain technical and usage information, including:
Internet Protocol (IP) address
Browser type and version
Device type
Operating system
General geographic information derived from technical information
Website pages visited
Links or features accessed
Date and time of interactions
Referring website or source
General website usage information
Cookies and similar technologies
The specific information collected will depend on the technologies and services active on our website at the time of your visit.
AI Conversations and Interactions
Thunder.AI operates AI-powered tools, including AI phone agents and website chatbots.
If you interact with one of these systems, the information you provide may include:
Your name
Contact information
Questions or messages
Appointment information
Service requests
Information about your business or household needs
Other information you voluntarily provide during the interaction
Depending on the configuration of a particular service, interactions may also involve voice or audio information and potentially call recordings.
2. Information Processed on Behalf of Our Business Clients
Thunder.AI provides automation and AI services to businesses.
Our business clients may configure our services to interact with their customers, prospects, employees, or other individuals. For example, a client may use a Thunder.AI AI phone agent to answer incoming calls, qualify leads, schedule appointments, follow up with prospects, or request customer reviews.
In these situations, Thunder.AI may process personal information that our client provides to us or that our client's customers provide through our systems.
This information may include:
Names
Telephone numbers
Email addresses
Addresses
Appointment information
Service requests
Customer communications
Lead information
Voice or audio information
Review-related information
Information contained in customer conversations
Other information that our business client instructs us to process
Where Thunder.AI processes personal information solely on behalf of a business client, we generally act as a service provider, processor, or similar role under applicable privacy laws, while the client may remain responsible for determining the purposes and means of processing.
Our processing of client-controlled data may be governed by our agreement with the applicable business client, including a separate Data Processing Agreement where applicable.
If you are interacting with a Thunder.AI system on behalf of one of our business clients and want to exercise privacy rights concerning information controlled by that business, you may need to contact that business directly.
3. How We Use Personal Information
We may use personal information for legitimate business purposes, including:
Providing and operating our services
Creating and managing customer accounts
Building and maintaining websites
Providing AI phone agents and website chatbots
Automating lead qualification and routing
Scheduling appointments
Sending appointment confirmations and reminders
Communicating with customers and prospective customers
Managing customer relationships
Sending review requests
Following up with leads and customers
Providing customer support
Processing payments and billing
Responding to inquiries
Improving our services
Monitoring and maintaining service performance
Detecting and preventing fraud, abuse, or security incidents
Protecting our systems and users
Maintaining business and financial records
Complying with legal obligations
Enforcing our agreements and policies
Establishing or defending legal claims
Sending marketing communications where permitted
Performing analytics and understanding how our services are used
Developing, maintaining, and improving our technology and AI-enabled services
We will not use personal information for purposes materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law or with appropriate notice or consent.
4. Artificial Intelligence and Machine Learning
Thunder.AI uses artificial intelligence and machine-learning technologies as part of its services.
These technologies may be used to:
Answer telephone calls
Communicate with website visitors
Respond to questions
Qualify or route leads
Schedule appointments
Assist with customer communications
Generate or assist with responses
Automate follow-up communications
Assist with review-request processes
Analyze or process information necessary to perform requested services
Third-Party AI Providers
To provide certain services, Thunder.AI may transmit information to third-party artificial intelligence providers, which may include providers such as OpenAI and Anthropic.
The information transmitted may include text, conversation information, instructions, contact information, or other data necessary to perform the requested service.
The treatment of information by those providers may be governed by their own terms, privacy policies, contractual commitments, and technical configurations.
Thunder.AI will seek to configure and use third-party AI services in a manner appropriate for the services we provide. However, because third-party providers may change their services, technologies, policies, or data practices, the specific processing applicable to a particular service may vary.
AI Training
Thunder.AI does not represent that every third-party AI service used in connection with our services has identical data-retention or training practices.
Where appropriate, Thunder.AI may use information to improve our services, systems, workflows, or AI-enabled functionality.
We may use aggregated, statistical, anonymized, or de-identified information for service improvement and development where reasonably appropriate.
We do not intend to use sensitive personal information for unrelated AI model training merely because it was submitted through our services.
Where client contracts, applicable law, or third-party provider agreements impose restrictions on the use of client information for model training or improvement, those restrictions will be followed.
5. Automated Decision-Making
Thunder.AI uses automation and artificial intelligence primarily to assist businesses with communication, scheduling, lead management, customer interactions, and related administrative functions.
Our systems may automatically perform tasks such as routing leads, categorizing inquiries, scheduling appointments, or determining an appropriate automated response.
Unless expressly agreed otherwise with a client, Thunder.AI does not intend for its AI systems to make legally significant decisions about individuals involving matters such as employment, housing, credit, insurance eligibility, or access to essential services.
AI-generated outputs may contain errors and should be reviewed by an appropriate human when a decision could materially affect an individual.
Where applicable law grants individuals rights concerning solely automated decision-making or profiling, those rights will be respected to the extent applicable.
6. Voice Calls and Call Recordings
Thunder.AI may provide AI-powered telephone services that process voice communications.
Depending on the configuration of a particular service, telephone interactions may be:
Processed in real time
Transcribed
Stored
Analyzed
Used to provide requested services
Used for quality, troubleshooting, security, or operational purposes
Not every Thunder.AI service necessarily records calls.
Where call recording is enabled, Thunder.AI and/or the applicable business client will take reasonable steps to provide legally required notices and obtain required consent.
Because telephone-recording laws vary by jurisdiction, businesses using Thunder.AI telephone services are responsible for configuring their systems and obtaining any notices or consents required by applicable law.
If you believe a call involving you was recorded and you have a privacy question about that recording, you may contact us at [email protected].
7. Text Messages, Email, and Other Communications
Thunder.AI may facilitate communications by email, SMS/text message, telephone, or other electronic channels.
These communications may include:
Appointment confirmations
Appointment reminders
Lead follow-ups
Customer-service communications
Review requests
Service notifications
Marketing communications
Where required by law, we will obtain appropriate consent before sending marketing communications.
You may opt out of marketing emails by following the unsubscribe instructions contained in the communication.
For text messages, you may generally opt out by replying with an appropriate opt-out keyword such as "STOP," where supported.
Transactional or service-related communications may continue where permitted or necessary to provide requested services.
When Thunder.AI sends communications on behalf of a business client, the client may be responsible for ensuring that the underlying contact information, consent, and messaging practices comply with applicable law.
8. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies.
These technologies may be used for purposes such as:
Operating the website
Remembering preferences
Maintaining security
Understanding website usage
Measuring website performance
Analytics
Improving our services
Understanding marketing effectiveness
Supporting advertising or retargeting where applicable
We may use third-party services, including services provided by Google or other technology providers, that use cookies or similar technologies.
The specific cookies and technologies used by our website may change over time.
Where required by applicable law, we will provide appropriate choices or consent mechanisms for non-essential cookies and similar technologies.
You can also adjust cookie settings through your web browser. Disabling certain cookies may affect website functionality.
9. Analytics
We may use analytics and similar technologies to understand how visitors use our website and how our services perform.
These tools may collect information such as:
IP address
Device information
Browser information
Pages visited
Interaction information
Referral information
General geographic information
Usage patterns
Third-party analytics providers may process this information according to their own privacy policies and contractual obligations.
10. How We Share Personal Information
We may disclose personal information to categories of recipients necessary to operate our business and provide our services.
These may include:
Technology and Hosting Providers
We may use cloud, hosting, infrastructure, cybersecurity, and software providers to operate our systems.
AI Providers
We may disclose information to third-party AI providers, including OpenAI and Anthropic, where necessary to provide AI-enabled services.
Customer Relationship and Automation Platforms
We may use platforms such as GoHighLevel and similar services to manage leads, communications, appointments, workflows, and customer relationships.
Payment Processors
We may use third-party payment providers, including Stripe and Square, to process payments.
We generally do not directly store complete payment-card numbers on our own systems when payment processing is handled by a third-party payment processor.
Communications Providers
We may use third-party email, SMS, telephone, scheduling, and communication providers to deliver requested communications and services.
Professional Advisors
We may disclose information to attorneys, accountants, consultants, insurers, auditors, and other professional advisors when reasonably necessary.
Legal and Safety Purposes
We may disclose information when reasonably necessary to:
Comply with law
Respond to lawful governmental requests
Protect our rights
Protect users or other individuals
Investigate fraud or abuse
Prevent security threats
Enforce contracts
Establish or defend legal claims
Business Transfers
If Thunder.AI is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
11. We Do Not Sell Personal Information
Thunder.AI does not intend to sell personal information for monetary consideration.
We also do not knowingly sell personal information belonging to our customers or their customers.
Certain privacy laws define "sale" and "sharing" broadly and may classify certain advertising, analytics, or technology disclosures differently from ordinary usage of those terms.
If our practices change in a way that constitutes a regulated sale or sharing of personal information under applicable law, we will update this Privacy Policy and provide any rights or opt-out mechanisms required by law.
12. Third-Party Services
Thunder.AI may use third-party services and technologies, which may include:
OpenAI
Anthropic
GoHighLevel
Stripe
Square
Google services
Microsoft services
Cloudflare
Hosting and infrastructure providers
Communication providers
Analytics providers
Scheduling platforms
Other technology providers necessary to operate our services
Third-party providers may independently process information according to their own policies and contractual obligations.
We encourage users to review the privacy practices of third-party services where appropriate.
13. Payment Information
Thunder.AI expects to support payment methods including:
Credit cards
Debit cards
ACH or bank transfers
Stripe
Square
Other payment-processing services as we may adopt
Payments may be processed through third-party payment processors.
When payment information is entered into a third-party payment interface, that information may be collected directly by the payment provider rather than stored directly by Thunder.AI.
Payment providers may process payment information according to their own privacy policies and applicable security standards.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide services
Maintain customer relationships
Fulfill contractual obligations
Maintain appropriate business and financial records
Comply with legal obligations
Resolve disputes
Enforce agreements
Prevent fraud and abuse
Maintain security
Exercise or defend legal rights
When information is no longer reasonably necessary, we may delete, anonymize, or de-identify it, subject to technical limitations, legal requirements, backup systems, and legitimate business needs.
Different categories of information may be retained for different periods.
Where Thunder.AI processes information on behalf of a business client, the applicable client agreement may determine retention and deletion requirements.
15. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse.
Depending on the service and information involved, safeguards may include:
Access controls
Account authentication
Secure communications
HTTPS/TLS
Reasonable vendor security controls
Limited access to personal information
Monitoring and operational safeguards
Backup and recovery measures
Security procedures appropriate to the nature of the information
No electronic system or method of transmission can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security of personal information.
If we become aware of a security incident affecting personal information, we will take reasonable steps to investigate, mitigate the incident, and provide notifications when required by applicable law.
16. Data Processing by Client Businesses
When Thunder.AI processes information on behalf of a business customer, that customer may determine:
What information is collected
Why it is collected
How it should be used
How long it should be retained
Which individuals' information is processed
In those circumstances, Thunder.AI generally processes information according to the client's instructions and our agreement with that client.
If you have interacted with a Thunder.AI-powered system operated by a particular business and wish to exercise privacy rights concerning information that business controls, we may direct you to contact that business.
17. International Data Transfers
Thunder.AI is based in the United States.
Although we primarily anticipate serving customers in the United States, our third-party technology providers may operate systems or process information in countries other than the United States.
As a result, personal information may be transferred to, stored in, or processed in jurisdictions that may have privacy laws different from those in your jurisdiction.
Where required by applicable law, we will take appropriate steps concerning international data transfers and applicable safeguards.
18. Your Privacy Rights
Depending on where you live and applicable law, you may have rights concerning your personal information.
These may include the right to:
Know whether we process personal information about you
Request access to personal information
Request correction of inaccurate information
Request deletion of personal information
Request a copy or portability of certain information
Opt out of certain marketing communications
Opt out of certain targeted advertising
Opt out of certain sales or sharing of personal information
Limit certain uses of sensitive personal information where applicable
Withdraw consent where processing is based on consent
Object to certain processing
Request information about our data practices
Appeal certain privacy-rights decisions where required by law
These rights are not absolute and may be subject to legal exceptions.
For example, we may need to retain certain information to comply with legal obligations, complete transactions, detect security incidents, resolve disputes, or exercise legal rights.
19. California Privacy Rights
If you are a California resident, California law may provide you with additional rights concerning your personal information.
Depending on whether the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), applies to our business and your particular circumstances, these rights may include rights to:
Know about personal information collected and used
Request access to personal information
Request deletion
Request correction
Obtain certain information in a portable format
Opt out of the sale or sharing of personal information
Limit certain uses or disclosures of sensitive personal information
Not be discriminated against for exercising applicable privacy rights
Thunder.AI does not currently intend to sell personal information.
If our practices change in a manner that triggers additional California rights or obligations, we will update this Privacy Policy and provide required notices and mechanisms.
California residents may submit privacy requests using the contact information in the How to Contact Us section.
We may need to verify your identity before completing certain requests.
20. Other U.S. State Privacy Rights
Residents of other states may have additional privacy rights under applicable state laws.
Depending on the applicable law and whether that law applies to Thunder.AI, these rights may include rights relating to:
Access
Correction
Deletion
Data portability
Opting out of targeted advertising
Opting out of certain sales or sharing
Profiling
Sensitive personal information
Appeals of privacy-request decisions
Thunder.AI will honor applicable privacy rights as required by law.
21. European Economic Area, United Kingdom, and Switzerland
If we process personal information of individuals in the European Economic Area, United Kingdom, or Switzerland in circumstances where applicable privacy laws apply, individuals may have additional rights.
These may include rights to:
Access personal data
Correct inaccurate data
Delete personal data
Restrict processing
Object to processing
Receive portable data
Withdraw consent
Lodge a complaint with an applicable supervisory authority
Where required, our legal basis for processing may include:
Performance of a contract
Compliance with legal obligations
Legitimate interests
Consent
Because Thunder.AI is currently based in the United States and does not currently specifically target European customers, the applicability of these laws will depend on the circumstances of the particular processing activity.
22. Children's Privacy
Thunder.AI's services are intended for businesses and are not directed toward children.
We do not knowingly collect personal information from children under the age required by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us at [email protected].
If we become aware that we have collected personal information from a child when prohibited by law, we will take reasonable steps to delete the information.
23. Do Not Track
Some browsers offer a "Do Not Track" setting.
Because there is not currently a universally accepted technical standard for responding to Do Not Track signals, our website may not respond to all such signals.
Where required by applicable law, we will honor legally recognized privacy preference signals and opt-out mechanisms.
24. Third-Party Websites
Our website or services may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
25. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be necessary because of:
Changes to our services
Changes to our technology
Changes to our AI systems
Changes to third-party providers
Changes to applicable law
Changes to our data practices
Business or operational changes
When we make changes, we will update the "Effective Date" at the beginning of this Privacy Policy.
Where required by law, we will provide additional notice of material changes.
Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.
26. How to Submit a Privacy Request
To submit a privacy-related request, question, complaint, or concern, contact:
FixGyver Solutions LLC / Thunder.AI
Email: [email protected]
Location: Missouri, United States
When submitting a privacy request, please provide enough information for us to understand and process your request.
We may request additional information to verify your identity and protect against unauthorized access to personal information.
We will respond to valid privacy requests within the timeframe required by applicable law.
If a request is denied where permitted by law, we will provide an explanation and, where required, information regarding applicable appeal rights.
27. Contact Us
If you have questions about this Privacy Policy or Thunder.AI's privacy practices, please contact:
FixGyver Solutions LLC
Thunder.AI
Missouri, United States
Email: [email protected]
28. Important Information for Business Clients
Businesses using Thunder.AI are responsible for ensuring that their use of Thunder.AI's services complies with laws applicable to their own operations and customers.
This may include requirements concerning:
Privacy notices
Consent
Call recording
Telephone communications
SMS messaging
Marketing communications
Customer data
Sensitive information
AI disclosures
Automated decision-making
Data retention
Data security
Industry-specific regulations
Depending on the service, Thunder.AI may provide tools that assist clients with compliance, but use of those tools does not by itself guarantee legal compliance.
Business clients remain responsible for configuring their Thunder.AI services appropriately and obtaining any legally required permissions or consents.
29. Governing Interpretation
This Privacy Policy is intended to describe Thunder.AI's privacy practices in a clear and comprehensive manner.
Nothing in this Privacy Policy is intended to limit any privacy right that cannot lawfully be limited under applicable law.
Where a provision of this Privacy Policy conflicts with a mandatory requirement of applicable privacy law, the mandatory legal requirement will control to the extent of the conflict.
Last Updated: September 7, 2026
FixGyver Solutions LLC d/b/a Thunder.AI